Exchanges/Returns: If you wish to return an item simply because you change your mind we will exchange, or refund provided you return it within 5 days from the date of receiving your order, must be in its original condition with labels/tickets attached. Customer must cover shipping costs.
Refunds: Full Refund will be issued if product is damaged or not as described. Braids for Days will cover shipping costs in this instance and replace the product or issue a refund. Product must be returned for inspection before refund/exchange is issued.